Job Purpose:

Reporting to the Managing Director, the Head of Human Resources (HR) for is a strategic leadership role responsible for overseeing the entire HR function across the network. This position will lead HR strategy, policies, and practices to ensure the recruitment, development, and retention of a high-performing workforce that supports the organization’s goals and values. The Head of HR will work closely with group management, franchisees, and senior leadership to foster a culture of excellence, enhance employee engagement, and drive operational success across the hospital network.

Key Responsibilities:

• HR Strategy and Leadership: Develop and implement HR strategies that align with the franchisor’s business goals and values, ensuring that the HR function supports the growth and operational objectives of the clinics network.
• Talent Acquisition and Workforce Planning: Develop and implement talent acquisition and workforce planning strategies to ensure that clinics are adequately staffed, considering operational needs, turnover rates, and seasonal variations in healthcare demand.
• Performance Management and Employee Development: Provide guidance and leadership on performance reviews, talent assessments, and succession planning to ensure that network leadership teams are supported in managing employee performance and development.
• Employee Relations and Engagement: Develop and implement strategies to enhance employee engagement and retention, ensuring that staff feel valued, supported, and motivated to deliver high-quality care this while promoting and supporting initiatives related to diversity, equity, and inclusion across the franchise network.
• Compensation and Benefits: Create, monitor and assess the effectiveness of compensation strategies and benefits programs, making adjustment proposals as needed to ensure the hospitals remain competitive in attracting and retaining talent.
• Compliance and Labor Relations: Ensure compliance with labor laws and regulations, including those specific to the healthcare industry and relevant oversite bodies.
• HR Technology and Data Management: Oversee the implementation and optimization of HR technologies and systems to streamline HR processes, enhance data collection, and improve decision-making.
• Franchisee Support and HR Best Practices: Serve as a key resource for franchisees, providing guidance on HR policies, employee relations, and best practices in staffing and workforce management.

Qualifications, Professional Memberships, Experience, Competencies & Skills:

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• Master’s degree will be an added advantage
• IHRM active membership
• Minimum of 10 years of HR experience, with at least 5 years in a leadership role, preferably in a healthcare or hospital environment.
• Proven experience working in a multi-site, franchise-based business or healthcare network is highly desirable.